RETURN POLICY

Thank you for shopping with Kirkland's Flooring Online. Customer satisfaction is our top priority, and we want you to be happy with your online flooring purchase. That's why one of our flooring experts is always available by phone or chat to answer your questions related to our products.

If you are not entirely satisfied with your purchase, we are here to help.

Installation: It is your responsibility to inspect all flooring products received as to grade, color, finish, defects and other quality issues. If you are not satisfied, DO NOT INSTALL. Installation is acceptance. Flooring must be fully acclimated to the environmental conditions in installation area prior to installation. You are solely responsible for following installation instructions, checking moisture levels in product and subfloor, and ensuring that the product purchased is appropriate for its intended application and jobsite conditions prior to installing. A licensed, professional flooring installer is recommended.

Returns/Exchanges and Refunds: You may return your product(s) for any reason within 30 days of the delivery date. In order to be eligible for a return, your product must meet the following criteria:

  • The product must be returned in the same condition as when it arrived to you.
  • The product must be returned in the original packaging.
  • The product must not have been installed, removed and then returned.
  • You must provide a receipt or proof of purchase.
  • Contact us to retrieve a Return Merchandise Authorization Number and return address.
  • Contact the shipping company of your choice to schedule pick up and shipping.
  • Shipping and delivery charges in connection with purchase are non-refundable.
  • Shipping costs relating to a return or exchange are your sole responsibility.

After we have received your product and completed a quality inspection, we will immediately process your refund. This process may take up to 2 weeks. All refunds will be credited back to the account or tender type used for the original purchase.

If you have any questions regarding our Return/Exchange or Refund Policy, please contact us.

Damaged Products: If your products are visibly damaged upon delivery, please take the following steps:

  • NOTATE the Bill of Lading. Damages not noted at time of delivery may not be covered for refund or replacement.
  • Accept the entire shipment including the material that is damaged.
    DO NOT DISPOSE of the damaged material.
  • Notify us immediately. You have 3 business days to acknowledge a claim. Call us at 706-650-1905 or contact us here.

If you notice that your merchandise is damaged or defective after opening the packaging, DO NOT PROCEED WITH INSTALLATION. We will request digital pictures of the damaged merchandise in order to initiate a damage claim. Contact us within 3 business days to report this damage. Call us at 706-650-1905 or contact us here.

Warranty Claims: Please carefully review our Warranty Policies.

  • Evacore Waterproof Click Warranty Information
  • Evacore Hardwood Warranty Information
  • Evacore Glue Down Warranty Information

If you have further questions, please contact our Customer Service. In order to initiate a Warranty Claim, we will require proof of purchase such as an Order Number or Receipt.

At Kirkland's Flooring, customer satisfaction is our top priority! We want every customer to be happy with their online flooring purchase. That's why our flooring experts are available by phone or chat to answer any questions you may have regarding a particular product.

We recommend that you carefully review the products you are ordering to make sure they are correct for your project. Returns can be expensive.

Receiving & Inspecting your Delivery: If you discover visible damage at delivery, please take the following steps:

  • NOTATE the Bill of Lading. Damages not noted at time of delivery may not be covered for refund or replacement.
  • Accept the entire shipment including the material that is damaged.
  • Do not discard the damaged material.
  • Notify us immediately. You have 3 business days to acknowledge a claim. Call us at 706-650-1905 or contact us.

If you notice that your merchandise is damaged or defective after opening the packaging, DO NOT PROCEED WITH INSTALLATION. We will request digital pictures of the damaged merchandise in order to initiate a damage claim. Contact us within 3 business days to report the damage. Call us at 706-650-1905 or contact us.

Incorrect or Incomplete Delivery: Sometimes mistakes happen! If we ship the wrong products, we will resolve the discrepancy as soon as possible. Please notify us within 3 business days (after delivery) at 706-650-1905 or contact us to report the discrepancy. A member of our team will contact you to offer a replacement or issue a refund.

We would be more than happy to assist you with any questions related to any of the above policies.

To speak with a Customer Service Agent, please call us at (706) 650-1905.

Returns over 30 days require approval and may incur up to a 20% restocking fee.

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